Last Updated: August 18, 2026

At DH Hydraulics, we want you to be satisfied with your purchase. Please review the following policy before requesting a return or exchange.

Exchanges

We accept exchanges for eligible products. If you need to exchange an item, please contact us within 30 days of delivery to request an exchange.

To be eligible for an exchange, the product must:

• Be unused and in its original condition.
• Include all original packaging, parts, and accessories.
• Not show signs of damage caused by misuse, improper installation, or modification.
• Be accompanied by proof of purchase.

Customers are responsible for ensuring that the replacement item is the correct product for their application.

Defective Products & Returns

We only accept returns when a product is defective.

If you believe you received a defective product, please contact us within 30 days of delivery with your order number and a description of the defect. Photos or videos demonstrating the issue may be requested to help us evaluate the claim.

If the product is determined to be defective, we will provide instructions for returning the item. Depending on the circumstances, we may offer a replacement, exchange, repair, or refund.

Products that are not defective but are simply unwanted, incorrectly ordered, or no longer needed are not eligible for a return or refund. Eligible exchanges may still be available.

Non-Eligible Products

Returns or exchanges may be denied for products that:

• Have been used, installed, modified, or altered improperly.
• Have been damaged through misuse, neglect, improper installation, or normal wear and tear.
• Are missing original components, packaging, or accessories.
• Were damaged after delivery due to circumstances unrelated to a manufacturing or product defect.

For an approved defective-product return, DH Hydraulics will provide instructions regarding return shipping.

For an exchange that is not related to a defective product, the customer may be responsible for applicable shipping costs.

How to Request a Return or Exchange

To begin a return or exchange request, please contact us with:

• Your order number.
• The product name or part number.
• The reason for the request.
• Photos or videos, if the product is defective.
• Any additional information you believe to be relevant.

Please do not ship a product back without receiving return instructions from us first.

Refunds

Refunds are only available for approved returns involving defective products. Once an approved return is received and inspected, we will notify you of the outcome and, if applicable, process the approved refund to the original payment method.

Contact Us

If you have questions about this Return & Exchange Policy or need to request an exchange or defective-product return, please contact us:

DH Hydraulics
Email: dhanson@dh-hydraulics.com
Phone: 319-290-4886
Hours: Monday–Friday, 7:00 AM–5:00 PM

DH Hydraulics is committed to providing quality hydraulic components and knowledgeable support to help keep your equipment operating reliably, while reserving the right to evaluate each return and exchange request individually and update this policy at any time.